AutoMaid Privacy Policy

1. Introduction

AutoMaid (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you register an account, use our mobile application, and receive communications from us.

2. Information We Collect

• Personal details: name, email address, phone number, and delivery address.
• Account credentials for login (email, password).
• Service usage data such as orders, pickups, and delivery preferences.
• Communication preferences regarding notifications and promotional emails.

3. How We Use Your Information

• To create and manage your account.
• To send transactional emails (order confirmations, service updates announcement, password reset).
• To provide customer support via the in-app Help Center.
• To comply with legal or regulatory obligations.

4. Email Communication

• By registering an account, you consent to receive essential service emails (e.g., order updates, password resets).
• Promotional and marketing emails will only be sent if you opt in during registration or update your preferences later.
• You may opt out of promotional emails at any time by contacting us via the in-app Help Center. Please note there is no unsubscribe link in the footer; the Help Center is the only channel for opt-out requests.

5. Data Sharing & Security

• We do not sell or rent your personal information.
• Data may be shared with trusted third-party service providers only to enable core functions (e.g., payment gateways).
• We implement industry-standard security measures to protect your personal data.

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Upon account deletion, your data will be removed or anonymized.

7. Your Rights

• Request access to your personal information.
• Request correction of inaccurate details.
• Request deletion of your account and related data.
• Manage your email communication preferences via the in-app Help Center.

8. Contact Us

For privacy-related inquiries, contact us via the AutoMaid Help Center in the mobile app.